Refund Policy

Our approach

CommentCraft is built for teachers, and we want you to feel confident in your purchase. If the tool doesn't work for you, we'd rather give you your money back than leave you with something you can't use.

30-day satisfaction guarantee

If you purchase any CommentCraft plan and are not satisfied, you may request a full refund within 30 days of your purchase date. No lengthy explanation required — just email us and we'll process your refund promptly.

How to request a refund

Email support@kingshire.org with the subject line "Refund Request" and include:

• The email address used at purchase
• Your purchase date (check your Paddle receipt)
• Optionally: what didn't work for you (helps us improve)

We aim to respond within two business days. Refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank.

After 30 days

Refund requests received after 30 days are handled case by case. If you've had a technical issue that prevented you from using the service, reach out and we'll do our best to make it right.

Payment processing

All payments are processed by Paddle, who act as the merchant of record for every CommentCraft purchase. That means Paddle handles order enquiries, receipts, and the processing of returns. Your Paddle receipt is your proof of purchase. CommentCraft plans are one-time purchases — there are no recurring charges or automatic renewals.

If you lose access

Access is tied to you, not your device. If you clear your browser or move to a new computer, either sign in with the Google account you normally use, or enter your purchase email on the unlock form and your access is restored immediately. No refund needed — nothing is lost.

When your access period ends

When a 90-day or 365-day plan expires, the app simply returns to the free tier. Every comment and email you have already generated and copied into your reports stays with you — it is yours, and nothing is taken back or deleted at expiry.

Questions

Anything else? support@kingshire.org. We're a small team and we read every message.